Studio Policies
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Notification of the inability to attend a lesson is a courtesy to the teacher but does not excuse payment. Notice of an absence will be accepted up to 24 hours prior to the student’s class and will be allowed to schedule a make up class.
THERE ARE NO CREDITS OR REFUNDS FOR STUDENT ABSENCES WITHIN THIS 24 HOUR PERIOD.
You may use this option 3 times within a school year before we apply charges to the 24 hour cancellation.
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Make up lessons may be scheduled at the discretion and availability of your teacher. Monthly tuition may be adjusted for vacations with a minimum of 2 weeks notice to the teacher.
If a teacher is absent, ill, or unable to teach, we reserve the right to supply a substitute teacher to conduct the class. If Nova cannot provide a substitute teacher and it is necessary to cancel/reschedule a lesson that is already paid, the lessons credit will be applied to your next unpaid lesson. The same policy applies to lessons canceled due to inclement weather.
We recommend talking to your teacher about Make-up classes as soon as a class has been canceled to ensure you receive the full value of your classes.
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Lesson fees are due at the beginning of each month and reserve a weekly lesson time for that entire month. You can pay this fee any time before the 14th of the month.
Methods of Payment include Cash, Cheque, Credit, and E-transfer.
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It is mandatory that the student own the instrument they are learning to play. Students learning guitar, ukulele, or alto sax are required to bring their instrument to class, students learning drums should bring their own drumsticks to class, and a piano will be provided for piano students.
The 1/2 hour class time is sufficient for learning new material, but in order to maintain steady progress learning an instrument at home-practice is required on a consistent basis. Students must have a daily practice routine that reviews techniques, songs, and concepts from lessons so that each class can provide new instruction for students to advance.
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There are NO Refunds.
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Students wishing to discontinue lessons must notify our office at least 24 hours before the next scheduled lessons. Lessons will be charged until notice is received.